Grievance

A Grievance policy and procedure is necessary to eliminate the possibility of any detrimental effects arising out of unresolved grievances. This Grievance Policy aims to ensure that all communication channels are open and receptive, and that all employees have an adequate opportunity to express their grievances.

Grievance Mechanism Process

i. Receive

The Grievance Handling Committee receives all grievances that come through via email, Phone and directly. The Grievance Handling Committee will review the grievance form and process the grievance in accordance to this procedure.

ii. Record

All formal grievances will be logged in the Grievance Register and Grievance Lodgment Forms will be saved in record of correspondence.

iii. Acknowledge

A grievance will be acknowledged, by the grievance owner, within five working days of a grievance being submitted.

iv. Investigate

The Grievance Handling Committee along with the employees is responsible for investigating the grievance. The investigation may require the team to make site visits, consult employees, contact victim and complete other activities. Records of meetings, discussions and activities all need to be recorded during the investigation. Information gathered during the investigation will be analyzed and will assist in determining how the grievance is handled and what steps need to be taken in order to resolve the grievance.

v. Act

Following the investigation, the Grievance Handling Committee will use the findings to create an action plan outlining steps to be taken in order to resolve the grievance. The Grievance Handling Committee is responsible for assigning actions, monitoring actions undertaken and making sure deadlines are adhered to. Once all actions have been completed and the team feels the grievance has been resolved, they will then formally advise the victim via their preferred method of contact.

vi. Follow up and close out

The Grievance Handling Committee will make contact with the victim three weeks after the grievance is resolved. When contacting the victim the Grievance Handling Committee will verify that the outcome was satisfied and also gather any feedback on the grievance process.

The figure below describes the process that will be used to resolve any grievances:

অভিযোগ প্রক্রিয়া নীতি

অমীমাংসিত অভিযোগের ফলে উদ্ভুত যে কোনও ক্ষতিকারক প্রভাবের সম্ভাবনা দূর করার জন্য একটি অভিযোগ নীতি এবং পদ্ধতি প্রয়োজন। এই অভিযোগ নীতির লক্ষ্য  হল সমস্ত যোগাযোগ মাধ্যম যাতে উম্মুক্ত ও গ্রহণযোগ্য হয় এবং সমস্ত কর্মচারীর যাতে তাঁদের অভিযোগ জানানোর পর্যাপ্ত সুযোগ থাকে, তা নিশ্চিত করা।

নীচের চিত্রটি সেই প্রক্রিয়াটি বর্ণনা করে যা কোনও অভিযোগ সমাধানের জন্য ব্যবহার করা হবেঃ